FAQ's

Orders & Shipping

How long does shipping take?

Orders within Pakistan are typically delivered in 2–5 working days. You’ll receive a tracking link once your order ships.

Is shipping free?

Yes — free shipping on all orders over Rs. 5,000. Orders below that carry a flat delivery fee, shown at checkout.

Do you ship internationally?

Not currently. We deliver nationwide across Pakistan only. We’ll share an update if this changes.

What payment methods do you accept?

We currently accept Cash on Delivery (COD). Card payments are coming soon. We’ll update this page as soon as they’re live.

How do I track my order?

You’ll receive a tracking number via email/WhatsApp once your order is dispatched.

Product

Are Zahyre perfumes original/authentic?

Yes. Every bottle is formulated and bottled by Zahyre. We don’t sell dupes or resell third-party stock. Each batch is quality-checked before dispatch.

How long does the scent last?

Our fragrances are formulated for strong projection and 6–8+ hours of longevity, depending on skin type and climate.

Returns & Exchanges

Do you offer refunds?

Yes. If you’re not completely satisfied, you can request a return within 14 days of delivery for a full refund, provided the bottle has at least 90% of its original content remaining, is in its original packaging, and hasn’t been damaged or altered. Refunds are processed within 7–14 working days via your original payment method. Shipping and delivery charges are non-refundable.

What's the difference between a return and an exchange?

A return gets you a refund; an exchange lets you swap for a different Zahyre fragrance. Both follow the same 14-day, 90%-content eligibility criteria — just let our team know which you’d prefer when you message us on WhatsApp.

Are flash sale or clearance items eligible for return or exchange?

No. flash sale and clearance items are final sale. This doesn’t apply to our standard pricing, which remains eligible for both returns and exchanges.

How do I request a return or exchange?

Message us on WhatsApp at +92 339 2423328 and our team will guide you through the process.

Who pays for return or exchange shipping?

In most cases, the customer covers courier charges. Though we assess this case by case and are happy to work with you where we can. If your item arrives damaged, defective, or leaking in transit, Zahyre covers the full cost.

Can Zahyre decline a return or exchange request?

Yes. if the returned product doesn’t meet the conditions above (content remaining, original packaging, undamaged, within 14 days), we reserve the right to decline the request.

Still have a question? Message us on WhatsApp at +92 339 2423328 or email hello@zahyre.com — we typically respond within 24 hours on business days.