Exchange Policy

At Zahyre, we want you to enjoy every fragrance you purchase. If you’d like to exchange your order, we’re here to make the process as simple and convenient as possible.

Exchange Eligibility

You may request an exchange within 14 days of receiving your order, provided that:

• The perfume has at least 90% of its original content remaining.
• The product is returned in its original condition, along with its original packaging.
• The item has not been damaged or altered after delivery.
• The product was not purchased during a sale or promotional offer.

How to Request an Exchange

To initiate an exchange, simply contact us via WhatsApp at +92 339 2423328. Our customer support team will guide you through the exchange process and provide all the necessary instructions.

Exchange Process

• Once we receive and inspect the returned product, we will confirm its eligibility for exchange.
• Approved exchanges are typically processed within 7–14 working days, subject to product availability.

Delivery Charges

• Customers are responsible for the courier charges associated with exchanging a product.
• If you receive a product that is damaged, defective, or leaked during transit, Zahyre will cover all exchange shipping costs.

Please Note

• Sale, promotional, and clearance items are not eligible for exchange.
• Zahyre reserves the right to decline any exchange request if the product does not meet the conditions outlined in this policy.

If you have any questions or need assistance, our support team is always happy to help.